To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the AZ Department of Envirnmental Quality for Reuse water.

There is an awful odor coming from the manhole outside my house. What do I do?

Please Call the office and report the problem. Any details you can provide will help us isolate the source.

Details like what time does it appear ( morning, evening, all day), what it smells like (skunk, onions, fresh turned earth) 

There are only two people in this house. Why is my bill so high?

Camp Verde sewer bills are based on a fixture count. The total number of sinks and such generate a number based on national standards that is used to estimate your sewer demand. This means that a single person in a large house can have a higher bill that a family in a small house. If we could bill sewer usage off of the water rates it would be a more fair process but we do not have access to the water bills.

I am paying Sanitary District Taxes but I do not have sewer available. Why am I paying taxes?

The sanitary district was formed by the people in the district voting to join the district. The sanitary district people that have sewer available pay the tax plus a sewer fee to support the costs of the sewer plant infrastructure. 

What are “Discharge Fixture Units”?

Fixture count is the official title of the survey I perform of the business or residence. It is based on standard building code which is really the fixture’s potential work load (Discharge Fixture Unit).  i.e. A bathroom sink equals one “fixture” but a toilet equals four “fixtures”.

3. Why was the name changed from “Sanitary District”?

The Town of Camp Verde took over operations of the wastewater plant and its employees into the town as our wastewater division.

This was done by election in 2013. The sanitary district still exists as a separate entity, not a part of the town. It as an entity, with town council acting as trustees, exists only to collect property taxes and assessments to make the required debt payments on debt that is still held by the sanitary district.  It is still listed as the Sanitary District in the County records.

4. In the Budget, what is the difference between “Operating Expenses” and “Capital Outlay”?

This is really a Michael Showers question. He is the Town’s Financial Officer; but I will answer it to the best of my ability. My people and I get together and review our budget and review our expenses and our needed improvements. Our Operating Expenses are the costs related to maintaining the Wastewater Plant and associated collection lines. This includes electricity, repairs, fuel and about 12 more line items. Capital Outlays are the structures and major equipment needed to maintain the system. For example, operating expenses would include things like wages and electric bills, capital outlay would include things like the buildings or equipment we purchase to improve or maintain operations.

Who pays your staff salaries, Town or Assessments?

The Town pays for our salaries but it comes from Wastewater budget built on revenues (monthly user fees, etc.) of the Wastewater Division, not Town taxes and not assessments.

Are we customers paying for the new RV Park sewer? Future subdivisions?

The customers do not pay for the RV parks or subdivisions. Our policy is the developer is responsible for an 8-inch line to the sewer. If a larger line is required for growth, then the Sanitary District pays for the upgrade so we will be able to support growth which will ultimately be repaid by future connections to those improvements. These costs are taken from the connection fees.

Would it be feasible to install meters on individual wastewater systems, the cost to be incurred by each customer?

Meters are expensive and the cost to add one to every customer is prohibitive. I personally would not like a bill for $2,000-$5,000 added to my sewer bill. If the water company is purchased by the Town we will be able to use the water usage bills to recalculate sewer bills. We all agree that an “empty nester” with a large 3 bedrooms 2-bathroom house should not have to pay more than 4 college kids in a studio apartment. But using fixture count this inequity exists but is a very standard way to determine sewer bills in other communities.